Genpact( www.genpact.com ) is around 55% into BPO/Call center/Customer service. Around 30% into package implementation (SAP, Oracle HRMS, Service Now etc..) and remaining 15% in ADM (Application Development and maintenance). Genpact became independent since 2005 and during last decade or so tried hard to get into ADM. What they did? They created disruption-how? Genpact went to the US and European clients where WITCH don’t want to go – like clients who are having less than 1500(people) kind of IT strength. Genpact hired people from WITCH and also tried to penetrate into the clients where WITCH has presence. Genpact simple offered around 30% discount on the overall rates that WITCH has offered during RFE. But clients were doubtful as they couldn’t find much credentials in Genpact’s past history for delivering successful ADM projects. But then there are some clients who are really looking for quantity over quality. In Q1 2023, Genpact reached out to Shutterfly( www.shutterfly.com ...
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Showing posts from March, 2025